Terms & Conditions

Privacy Policy

cbet88 is committed to protecting your personal information. We understand that our responsibilities, and your rights, should be transparent and easy to understand. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information.

Please note that this Privacy Policy will be agreed between you and cbet88 (‘We’, ‘Us’ or ‘Our’, as appropriate). This Privacy Policy is an Incorporated part of cbet88’s Terms and Conditions.

We may from time to time, for example due to regulatory or legislative reasons, make changes to this Privacy Policy and will notify you of these changes via email. In addition, we advise that you revisit this Privacy Policy regularly. If you do not agree with the terms of this Privacy Policy please do not use the Website or Services.

PERSONAL DATA COLLECTED

We consider information that may be used to identify an individual to be Personal Information (‘Personal Information’). This may include the following:

•  information you provide to us when registering for an account on our website, including but not limited to, name, date of birth, home or other physical address, email address, phone number or other relevant information;

•  information you provide to us in any correspondence and a record of any correspondence we have with you, whether via the Website, live chat, email, telephone or other means;

•  details of your transactions with us as well as information about your bank account and card details;

•  information about your use of our Website and Services;

•  information you provide to us through surveys, research or competitions you enter;

•  information about your preferences;

•  information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect; and

•  information about your wagering/betting history and patterns.

Our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.

We do not collect Personal Information about you without your knowledge, and you are not required to provide any information to us. If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account and may mean we are unable to provide you with our services.

MEANS OF COLLECTING AND PROCESSING DATA

•  risk and fraud agencies

•  credit reference agencies

•  identity verification agencies

•  organisations that introduce you to us

•  analytics companies

•  advertising agencies

•  third parties necessary to provide products or services which you have requested, including financial information to payment service providers

We use a variety of third party service providers to help us provide services related to the Website and the payment services. These third-party service providers may be located inside or outside of the European Economic Area (“EEA”). These third-parties will have limited access to your information and are contractually bound to only process your personal data in accordance with our instructions. We will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.

We may also disclose anonymized information (aggregated information) about our users that we combine together so that it no longer identifies or references an individual user, in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.

We may also share your information with third parties in the following situations, to the extent permitted by law:

•  to comply with our legal obligations;

•  to protect the rights, property, security, or safety of us, our Service, our users, or the public;

•  to investigate and comply with legal process and to respond to claims or allegation asserted against us

•  to enforce and administer our General Terms and Conditions or any other agreements we have in place with you; and

•  while negotiating or in relation to a business transaction, such as a merger, acquisition, sale of assets, bankruptcy or insolvency event.

Our payment service provider MoneyMatrix Limited, Level 3A, St Julians Business Centre, Triq Elija Zammit, St Julians STJ3155, Malta (hereinafter “MoneyMatrix) is required by law to report any activity that raises suspicion of money laundering, funding of terrorism, or any other illegal activity. To fulfil these obligations, MoneyMatrix holds the following data: transaction data and KYC documents, your name and address. MoneyMatrix will only process the personal data for the above-mentioned purpose and in accordance with all applicable data protection laws.

We may occasionally be required disclose certain types of personal information to courts, law enforcement or governmental authorities, if we have a good-faith belief that the law requires us to do so. The legal basis for this processing is in our legitimate interests, namely the protection and assertion of our legal rights and proper protection of our business against risks.

We may also share your personal information, to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes as set out in this policy.

In some instances we may be compelled by law to disclose your Personal Data to a third party and may have limited control over how it is protected by that party.

OTHER THIRD PARTY WEBSITES

We cannot ensure the protection of any information that you provide to a third party website that links to or from our website or services, or any information collected by any third party administering our affiliate programme (if applicable) or any other program, as these third party websites are owned and operated independently from us and are outside our control. Any information collected by these third parties is governed by the privacy policy, if any, of such third party, which may differ from ours. We are not responsible.

UPDATING YOUR INFORMATION

To comply with legal and regulatory obligations, your personal information should be accurate and it is your responsibility to ensure that your personal information is accurate and kept up to date at all times.  You can update your personal data at any time in the My Profile page within the My Account section of the Website or Contact Us.

INFORMATION SECURITY

We understand the importance of security and the techniques needed to secure information. We endeavour to protect your personal data from any unauthorised access or alterations. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.

We deal with your personal data in strict confidence and we take all reasonable steps to keep your personal data secure within our systems. You accept the inherent security risks of providing information over the internet and will not hold us responsible for any breach of security unless this is due to our failure to ensure we have appropriate technical and organisational measures in place as required by GDPR.

YOUR PERSONAL DATA RIGHTS

Under the General Data Protection Regulation, you have the right to access, rectify and delete some of your personal data. In relation to your personal data your rights include:

•  withdrawal of your previously granted consent, however this will not invalidate any previously consented processing;

•  accessing your personal data held by us;

•  restriction of the processing of your Personal Data in certain circumstances, please note that we may still process your personal data where there are relevant lawful purposes;

•  rectifying inaccurate or out of date personal data held by us;

•  erasing of certain Personal Data that we process where it is no longer necessary for us to process it;

•  a right to request an explanation of the logic involved where we make decisions about you solely through automated processing;

•  lodging a complaint with any relevant Data Protection Authority;

•  asking us to provide you with certain aspects of your Personal Data, often referred to as ‘the right to portability’; and

•  a right to object to direct marketing, which can be done by opting-out of direct marketing either through Your Account.

For more information on your rights and how your personal data may be processed you should contact your national data protection regulator. If you would like to exercise any of your rights then email us at support@cbet88.com

Where you make a request in respect of your rights we will require proof of identification.  We may also ask that you clarify your request.  If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond. Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

MARKETING

If you have given your consented to receive marketing communications, we may contact you in relation to promotions, products or services that you may be interested in.  We may also carry out certain profiling of you and your activity in relation to our services in order to personalise, measure, and improve our marketing and to send you more relevant marketing communications. This profiling will be undertaken based on your use of our services and preferences.

You can update your marketing preferences and ‘opt out’ of receiving any marketing communications at any time via your account profile settings or by Contacting Us. In all our marketing communications we will include an unsubscribe feature which you can use to opt out of future marketing communications.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will retain your personal data for the period that we provide you with our services and to comply with our legal obligations. Following the closure of your account (if applicable) we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons or due to any applicable statutory limitation period.

COOKIES

When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember things about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services.

Strictly necessary cookies are essential to allow a user to move around our website and use its features, such as registering and logging into the website or making financial transactions. Without these cookies, we would not be able to make our website work efficiently.

To find out more about these cookies and how we use them please see our Cookie Policy. By continuing to use the Website you agree to our use of cookies.

CONSENT TO PRIVACY POLICY

By using our website or services you agree to our Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms and policies within the Website. We may update this Privacy Policy from time to time and will notify you of these changes by email, notice on the Website or other agreed communications channels. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that read this Privacy Policy regularly.

If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with our products or services.

CONTACTING US

If you have any questions about this Privacy Policy or if at any time you believe that we have not adhered to the provisions set out within it, please notify us by contacting the Customer Support Team through the form on the Website on the Contact Us page or starting a chat or sending an email to support@cbet88.com

This Privacy Policy is effective from 29th June 2018.